Are you looking for a company that can treat your customers better than you do? We can do this and more. Our in house psychologist constantly trains our staff on customer psychology. This training gives our staff the ability to understand, interact and effectively respond to your customers even when they are in their worst mood. This training help our staff to convert even your angriest customer into a loyal fan of your company.
Scale With Remote Customer Service Agents & Increase Customer Satisfaction
Outsourcing customer service and technical support helps you focus on what you do best: growing your company.
Fast growth shouldn’t cost you high customer churn, expensive full-time support teams, or a backlog of unanswered technical questions. By outsourcing customer support, you get a team that’s prepared 24/7, eager to turn a customer’s potentially negative experience into a positive one. Outsourced customer service solves your need for support coverage and ensures that your consumers’ needs never go unaddressed.
The Zrima team is always on—and ready to scale when you are.
Build A Reputation For Phenomenal Customer Experiences
Schedule A Consultation See what we Zrima can do
We pride in delivering delightful customer experience at a low cost. No contracts, simple transitioning, quick ramp-up, trained agents, complete process ownership & professional services is what you get. We’ve got a team that’s always on — and ready to scale when you are. Love To Deliver Great Customer Experience at Low Cost
Customer Service Outsourcing: What’s Included
Let your customers step into a world that is always-on, always-available
‘Instant response’ and ‘impeccable resolutions’ are the two major things customers expect brands to offer
We take pride in giving huge credit to our service agents, as it’s their competence that enables us to achieve high customer satisfaction for our invaluable clients
Email Support
Do you take a couple of hours or days to reply to emails? By customer service outsourcing, you can rest assured that your customer will be responded to within minutes.
Chat Support
Our Chat Support is designed for speed and accuracy. Your customer will receive instant attention from our highly trained support professionally.
Phone Support
Despite the emergence of new communication channels, phone support remains the most used (48%) and preferred (80%) method for reaching customer support agents.
Social Media
Our Chat Support is designed for speed and accuracy. Your customer will receive instant attention from our highly trained support professionally.
… We believe that iron sharpens iron